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KCB Group Social Media Disclaimer

The KCB Group Social Media Disclaimer outlines the terms governing access to and use of KCB Group's social media platforms. These terms aim to encourage safe and respectful engagement by users of KCB Group’s social media platforms.

The following terms and conditions govern your access to and use of KCB Group's social media platform and those of any of its affiliates. Where any of the affiliates imposes stricter terms of engagement, those terms will apply to your use of the relevant social media platform.

KCB Group currently includes the following subsidiaries:

  • KCB Bank Kenya Limited
  • National Bank of Kenya
  • KCB Uganda Limited
  • KCB Tanzania Limited
  • KCB South Sudan Limited
  • BPR Bank Rwanda
  • KCB Burundi Limited
  • Trust Merchant Bank
  • KCB Asset Management
  • KCB Investment Bank
  • KCB Bancassurance Intermediary
  • KCB Foundation

Engagement and Discussion

We welcome and encourage open, constructive and respectful discussions on KCB Group's social media platforms, including but not limited to our blogs, Facebook, X (formerly Twitter), LinkedIn, Instagram, YouTube pages, and online story-sharing forums. We look forward to your comments, stories, and experiences and request that you contribute meaningfully and respectfully.


Monitoring and Moderation

  • We make reasonable efforts to monitor participation to ensure that you stay on topic, are courteous, and avoid making offensive comments.
  • Please note that information posted on any of our social media platforms should not be considered financial advice and should not replace consultation with a professional financial advisor.
  • While we strive to monitor and moderate content posted on our social media platforms, we cannot moderate all comments or always respond in a timely manner to online requests for information.

User Responsibility and Caution

  • Be aware that once you post something online, there's potential for the public to read your words, even years from now.
  • Use caution, especially when sharing personal information on our social media platforms. Never disclose personally identifiable information such as your account number, PIN, phone number, email address, physical address, or personal financial information.
  • KCB Group and its affiliates, shareholders, agents, consultants or employees shall not be liable for any losses or claims arising from confidential information posted by users on KCB Social Media Platforms. This includes, but is not limited to, personal data, financial information, or any proprietary details. Users are strongly encouraged to avoid posting sensitive information to protect their privacy and security. KCB Group prioritizes the confidentiality of its users and disclaims any liability associated with the dissemination of such information in public forums.

Compliance and Content Removal

  • You must comply with KCB Group’s Social Media Terms of Use and KCB Group Terms of Use.
  • KCB Group reserves the sole right to review, edit, and/or delete any comments deemed inappropriate. Comments including, but not limited to, the following may be deleted or edited:
    • Unlawful, defamatory, obscene, threatening, harassing, abusive, slanderous, hateful, or embarrassing content.
    • Off-topic and redundant comments (including promotion of competitors, unrelated events, groups, or pages)
    • Unaffiliated websites, organizations, or programs.
    • Chain letters or spam.
    • Comments violating customer privacy.
    • Personal attacks.
    • Content violating others' legal rights (such as privacy and publicity rights).
  • Users are responsible for their actions and the consequences of their posts, including but not limited to compliance with applicable laws and any relevant terms of service.

Prohibited Actions

  • You agree not to: Post, upload, or attach files containing software or material protected by intellectual property laws without proper rights or consent.
  • Post, upload, or attach files containing viruses, corrupted files, or any similar software that may damage another's computer.
  • Delete author attributions, legal notices, or proprietary designations in any uploaded content.
  • Falsify the origin or source of uploaded software or material.

You agree to indemnify KCB Group, its affiliates, shareholders, agents, consultants, and employees from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to your violation of the prohibited actions listed above or any acts similar in nature or that may have similar outcome. This may include any claims resulting from your unauthorized use of intellectual property, distribution of harmful software, removal of legal notices, or misrepresentation of the origin of any material you post. Such obligation to indemnify KCB Group will survive the termination of your use of any of its social media platforms.


External Links

All links to external websites found on KCB Group’s social media platforms are provided as a service to readers. Such linkage does not constitute endorsement, and we are not responsible for their content or privacy practices of external websites. Use them at your own discretion."


Content Usage

By submitting content to any KCB Group social media platform, you acknowledge that:

  • This information is available to the public.
  • KCB Group may use this information for internal and external promotional purposes. This includes, but is not limited to, marketing campaigns, promotional materials, and public relations efforts aimed at enhancing brand awareness and engagement with our audience. By voluntarily participating in our social media channels, you acknowledge and consent to the use of your contributions for these purposes, ensuring that KCB Group can effectively communicate its offerings and initiatives to a broader audience while maintaining a commitment to responsible and ethical marketing practices.
  • Other users may engage with, share, or repost your content beyond KCB Group's control. If you do not want your information used or shared, please do not post it on any of our Social Media Platforms. As we do not have the ability to prevent unlawful activities by third-parties, KCB Group shall not be directly or indirectly liable for any loss, harm or damages that may arise as a result of third-party sharing or reposting of information shared on our social media platforms.

Regulatory Information

KCB Group and its subsidiaries are licensed and regulated by their respective national regulatory authorities.


Contact Information

For customer service inquiries, please contact us through:

  • Any of our branches.
  • Contact Centre: 0711 087000 or 0732 187000
  • SMS: 22522
  • Email: [email protected]

*Usual tariffs will be charged by your telephone and internet service provider(s) when communicating with our contact centre.


Updates to This Policy

KCB Group reserves the right to update this policy at any time. We will notify users of any significant updates. Please check this page regularly for any changes.

Last updated: 11 th October 2024.